Stakeholder Management in Infrastructure Projects
Effective stakeholder relationship management is one of the key success factors in infrastructure projects. This training is designed for individuals involved in the implementation of complex initiatives – from managers and engineers to representatives of public institutions and consultants. Participants will learn practical tools for identifying stakeholders, planning communication, conducting public consultations, and resolving conflicts. The program also includes the use of modern technologies, including AI, to support day-to-day project work.
Stakeholder Management in Infrastructure Projects
Training objectives Stakeholder Management in Infrastructure Projects
- Understanding the specifics of stakeholder management in infrastructure projects,
- Mastering a systematic approach to identifying all stakeholder groups in infrastructure projects,
- Acquiring skills in analyzing and mapping stakeholders, taking into account their influence, interests, and potential conflicts of interest,
- Developing competencies in planning and implementing communication strategies tailored to different stakeholder groups,
- Understanding the processes of social consultations and public participation in infrastructure projects,
- Mastering negotiation and conflict resolution techniques between different stakeholder groups,
- Gaining knowledge of the legal and regulatory aspects of stakeholder management in infrastructure projects,
- Developing skills in managing risks associated with stakeholders and their impact on project execution,
- Exploring possibilities of using modern tools, including AI technologies, to support stakeholder management,
- Preparing for effective stakeholder management across various phases of the infrastructure project lifecycle.
Who do we recommend Stakeholder Management in Infrastructure Projects
- Infrastructure project managers coordinating complex undertakings.
- Business leaders and senior managers overseeing portfolios of infrastructure projects and strategic decisions.
- Stakeholder relations specialists in organizations executing large infrastructure projects.
- Engineers and technicians in managerial roles developing relationship management skills.
- Representatives of public institutions supervising and implementing infrastructure projects.
- Consultants and advisors specializing in infrastructure projects who need knowledge of stakeholder relationship management.
- Managers in contractor and development companies carrying out projects with intensive collaboration.
Training Program
Lesson 1 – Introduction to Stakeholder Management in Infrastructure Projects
- Welcome and training objectives
- Exploring participants’ experience with infrastructure projects
- Specific characteristics of infrastructure projects and stakeholder management
- Key concepts: stakeholder, influence, interest, conflict of interest
- Overview of typical stakeholder categories in infrastructure projects
- The impact of stakeholder management on project success – case studies
- Brief overview of modern tools supporting stakeholder management
Lesson 2 – Stakeholder Identification and Analysis
- A systematic approach to stakeholder identification
- Identification techniques: brainstorming, interviews, document analysis, process mapping
- Stakeholder categorization: internal vs external, direct vs indirect
- Influence–interest matrix and other analytical tools
- Analysis of stakeholders’ needs, expectations, and concerns
- Identifying potential conflicts between stakeholder groups
- Practical exercise: stakeholder mapping for a selected project
- Opportunities to use digital tools in the analysis process
Lesson 3 – Planning a Stakeholder Management Strategy
- Developing engagement strategies for different stakeholder groups
- Communication planning: channels, frequency, message formats
- Tailoring communication to the needs and preferences of each group
- Planning stakeholder engagement: from informing to co-decision-making
- Timeline of stakeholder-related activities
- Resource allocation for stakeholder management
- Defining roles and responsibilities within the project team
- Using modern tools for planning and process optimization
Lesson 4 – Stakeholder Communication and Engagement
- Principles of effective communication with various stakeholder groups
- Presentation techniques for different audiences
- Organizing and facilitating stakeholder meetings
- Information management: what to communicate, when, and to whom
- Use of social media and digital platforms
- Documenting communication and decisions
- Building trust and long-term relationships
- Modern communication tools and their potential in stakeholder management
Lesson 5 – Public Consultation and Community Participation
- Legal framework for public consultations in infrastructure projects
- Planning the consultation process: objectives, scope, methodology
- Forms of consultation: meetings, workshops, surveys, online platforms
- Managing feedback and comments during consultations
- Feedback loop: informing the public about how consultations affected the project
- Challenges in consultations: low participation, protests, misinformation
- Best practices for public participation in infrastructure projects
- Use of digital tools in the consultation process and result analysis
Lesson 6 – Conflict Management and Negotiation
- Sources of conflict in infrastructure projects
- Early identification of conflict warning signs
- Conflict prevention strategies
- Conflict resolution techniques: mediation, arbitration, negotiation
- Managing emotions and stress in conflict situations
- Collaboration with external experts in dispute resolution
- Case study: analysis and resolution of a real-life conflict
- Modern tools supporting conflict prediction and resolution
Lesson 7 – Monitoring, Evaluation, and Closure
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- Systems for monitoring stakeholder relations
- KPIs and success metrics in stakeholder management
- Digital tools supporting stakeholder management
- Documenting experiences and lessons learned
- Handover to operations and stakeholder management
- Planning post-project stakeholder activities
- Leveraging modern technologies in monitoring and reporting
- Q&A session
- Individual implementation plans based on training content
- Knowledge assessment exam for participants
- Training evaluation and conclusion
Languages and locations
Training sessions are conducted in Polish or English, both online and in-class. Regardless of the chosen form, we guarantee high quality of teaching and a strong focus on practical aspects of project management. We also offer closed training, adjusting location and program to company's needs.
Delivery guarantee
Training is confirmed 14 days in advance. If the minimum number of participants is not met, the training may be postponed or canceled. Participants who paid earlier can choose a new date, a different topic, or a refund.
Organization of online training
Online training is delivered on the Microsoft Teams communication platform.
Participants will receive a detailed schedule of meeting hours in individual organizational messages.
Details:
- No later than 7 days before the start of the training, participants will receive individual organizational messages to the e-mail address provided during registration, containing:
- Confirmation of the date of training implementation
- Information about the implementation times of each meeting
- Information about the communication platform on which the training will be implemented
- Links and passwords required to log in to each meeting
- After the training, participants will receive training materials at the e-mail address provided at registration
- Within 3 business days of completing the training, participants will receive certificates confirming completion of the training in PDF format to the email address provided at registration
- NOTE: Please verify your SPAM box if you do not receive a message within the given timeframe
Organization of stationary training
Details
- During the training we provide participants with coffee breaks and lunch
- For special dietary needs, please let us know when registering for the training so that we can provide a lunch tailored to the diet of the participants
- No later than 7 days before the start of the training, participants will receive organizational messages to the e-mail address provided during registration, containing:
- Confirmation of the date of training implementation
- Address details of the training room
- Confirmation of class hours and breaks
- Lunch details
- Within 3 business days of completing the training, participants will receive certificates confirming completion of the training in PDF format to the email address provided at registration
- NOTE: Please verify your SPAM box if you do not receive a message within the given timeframe
Who conducts the training?
The experts conducting the training are practitioners with many years of experience in project management. Thanks to this, the information they provide goes far beyond what can be read in books. They support the presented knowledge with real examples from design life.
What accreditation does this training have?
Szkolenie pmexperts Lider Transformacji AI jest akredytowane przez Project Management Institute (PMI®) na podstawie Umowy Partnerskiej oraz spełnia wymagania akredytacyjne.
Can I change the training date after purchase?
Yes, the date of the purchased training can be changed no later than 2 weeks before the planned training.
Are there any requirements for participating in the training?
Nie ma żadnych wymagań, które należałoby spełnić przed udziałem w szkoleniu. Zarządzanie Projektami z AI jest szkoleniem dedykowanym dla osób początkujących.
Will I receive a certificate after completing the training?
You will receive a certificate of completion of training from an accredited PMI partner.
Is it possible to get a discount for a group of people from the same organization?
To receive an individual offer for the group, contact us by e-mail: office@pmexperts.com
Is it possible to participate in online training from a country other than Poland?
Yes, participants from outside Poland can also take part in online training. We provide training in Polish and English.
Download the brochure in PDF format
Price
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We organize training sessions upon request for groups of at least 6 participants. Contact us to arrange a session.
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