Multigenerational Team Management

Training objectives Multigenerational Team Management

• Understanding generational traits and values in the workplace – participants will learn the core characteristics of Baby Boomers, Generation X, Millennials, and Gen Z, and how these impact team dynamics,
• Identifying and valuing the unique strengths of each generation, with a focus on the experience and wisdom of 45+ employees,
• Mastering strategies to bridge communication gaps between generations and reduce conflicts stemming from generational differences,
• Developing the ability to create synergy between traditional experience and modern work approaches, maximizing the potential of all team members,
• Building competencies in reverse and two-way mentoring, where older employees learn from younger ones and vice versa,
• Understanding how to adapt management and communication styles to different age groups without favoring any one generation,
• Acquiring knowledge of effective strategies for motivating and engaging multigenerational teams,
• Learning techniques to leverage generational diversity as a competitive advantage for the organization,
• Developing skills in managing intergenerational knowledge transfer and ensuring organizational continuity,
• Preparing for leadership roles that foster inclusive work environments where each generation feels valued and empowered.

Who do we recommend Multigenerational Team Management

• Mid- and senior-level managers leading teams composed of representatives from different generations (from Gen Z to Baby Boomers),
• Department heads and team leaders in organizations facing challenges related to generational differences in the workplace,
• HR and People Operations specialists responsible for shaping organizational cultures that support intergenerational collaboration,
• Project leaders managing multigenerational teams and looking to maximize the potential of age-diverse talent,
• Managers in organizations undergoing digital transformation, who need to bridge the experience of older employees with the adaptability of younger generations,
• Directors and owners of small and medium-sized enterprises striving to effectively utilize the potential of all age groups,
• Organizational consultants and business trainers specializing in team development and looking to expand their competencies in managing generational diversity,
• Leaders in non-profit organizations and public institutions managing teams with a broad age range.

Training Program

Lesson 1 – Introduction to Managing Multigenerational Teams

• Welcome and training objectives
• Sharing participants' experiences with generational diversity
• Definition and characteristics of workplace generations: Baby Boomers, Gen X, Millennials, Gen Z
• Myths and stereotypes about generations – separating fact from assumption
• Benefits of intergenerational diversity in organizations
• Challenges of managing multigenerational teams
• Introduction to the value of 45+ employees' experience

Lesson 2 – Generational Characteristics and Strengths

• In-depth analysis of each generation’s defining traits
• Work values, motivations, and expectations across age groups
• Unique contributions of 45+ employees: experience, institutional knowledge, stability
• Learning and career development styles across generations
• Approaches to technology and innovation by age group
• Preferences in organizational culture and work environment
• Exercise: mapping the strengths of your own team

Lesson 3 – Intergenerational Communication

• Differences in communication styles between generations
• Preferred communication channels: face-to-face vs messaging platforms
• Building communication bridges between age groups
• Delivering feedback effectively to each generation
• Managing meetings with all generations in mind
• Leveraging diverse perspectives in communication processes
• Practical techniques for inclusive team communication

Lesson 4 – Two-Way Mentoring and Knowledge Transfer

• The concept of reverse mentoring
• Designing effective two-way mentoring programs
• Senior employees as mentors of experience and organizational culture
• Younger employees as mentors in technology and new trends
• Facilitation techniques for intergenerational knowledge exchange sessions
• Creating psychologically safe spaces for knowledge sharing
• Capturing and preserving institutional knowledge
• Case study: success story of an intergenerational mentoring program

Lesson 5 – Motivation and Engagement Across Generations

• Differences in motivational factors by generation
• Adapting reward systems to diverse values
• Career development opportunities tailored to life stage
• Work-life balance vs. work-life integration across generations
• Leveraging senior employees’ experience in strategic processes
• Designing career paths that reflect generational aspirations
• Flexible work arrangements and job design
• Fostering a culture of recognition for all generations

Lesson 6 – Conflict Management and Building Synergy

• Common sources of generational conflict in teams
• Mediation techniques for resolving intergenerational disputes
• Turning differences into competitive strengths
• Building multigenerational project teams
• Leveraging complementary strengths across generations
• Creating a culture of mutual learning and respect
• Team integration strategies that embrace age diversity
• Workshop: solving real-life intergenerational conflicts

Lesson 7 – Inclusive Leadership and Performance Measurement

• Traits of leaders who effectively manage generational diversity
• Adaptive leadership styles for different generations
• Creating an inclusive organizational culture
• KPIs and success metrics in managing multigenerational teams
• Evaluating satisfaction and engagement across age groups
• Planowanie sukcesji z uwzględnieniem transferu wiedzy międzypokoleniowego
• Długoterminowe strategie wykorzystania potencjału wszystkich pokoleń
• Q&A session
• Individual implementation plans based on training content
• Knowledge assessment exam for participants
• Training evaluation and conclusion

Languages and locations

Training sessions are conducted in Polish or English, both online and in-class. Regardless of the chosen form, we guarantee high quality of teaching and a strong focus on practical aspects of project management. We also offer closed training, adjusting location and program to company's needs.

Delivery guarantee

Training is confirmed 14 days in advance. If the minimum number of participants is not met, the training may be postponed or canceled. Participants who paid earlier can choose a new date, a different topic, or a refund.